At Betterwin Casino, we believe that gambling should be a fun and responsible way to enjoy entertainment. While many players engage in casino games in moderation, we understand that for some, gambling can become a challenge.
This page outlines our dedication to promoting responsible gambling, the tools we offer to help you stay in control, and where you can seek support if you or someone you know is facing difficulties.
Our Commitment
As a licensed and responsible online casino, Betterwin Casino is committed to fostering a healthy and responsible gaming environment. We actively promote responsible gaming practices and take proactive measures to prevent underage gambling, fraudulent activity, and compulsive gambling behaviours.
Our goal is to provide a safe, fair, and supportive space for all players, ensuring that everyone can enjoy their gaming experience responsibly. To learn more about our values and mission, visit our About Us page.
Recognising Problem Gambling
Gambling issues can arise in different ways and often develop gradually. To help you assess your habits, consider these questions:
- Do you find yourself spending more money or time on gambling than you planned?
- Do you attempt to recover losses by gambling more?
- Have you ever borrowed money to fund your gambling?
- Has gambling started to impact your relationships, work, or finances?
- Do you feel anxious, irritable, or depressed when you’re not gambling?
If you said “yes” to any of these, it may be time to rethink your gambling habits. You’re not alone, and support is readily available to help you regain control.
Our Responsible Gambling Tools
At Betterwin Casino, we offer several responsible gambling tools within your account settings to help you maintain control over your gaming:
Deposit Limits
Set daily, weekly, or monthly deposit limits to control your spending. Once set, limits cannot be increased until after a cooling-off period.
Session Time Limits
Control the amount of time you spend playing by setting a session time limit. When you reach the limit, you’ll be automatically logged out to help you take a break.
Reality Checks
Activate reminders that periodically notify you of how long you’ve been playing and display your current spending or winnings.
Loss Limits
Set a maximum amount you’re willing to lose within a set timeframe to prevent chasing losses and keep your gambling within safe boundaries.
Self-Exclusion
Take a temporary break from gambling by using our self-exclusion tool. You can choose a short-term break (24 hours to 6 weeks) or an extended exclusion (up to 5 years). During this period, your account will be locked, and you will not receive any marketing communications.
If you need assistance with using any of these tools, please contact us through our Contact Us page. Our support team is trained to provide confidential, non-judgemental help with any responsible gaming requests.
Supporting Underage Gambling Prevention
At Betterwin Casino, we are fully committed to ensuring that gambling remains a safe and responsible activity for adults only. We have strict policies in place to prevent underage access to our platform. As part of our efforts, we perform comprehensive identity and age verification checks during both the registration process and withdrawal requests.
If you share your device with younger individuals, we highly encourage you to use parental control tools such as Net Nanny or CyberPatrol. These can help restrict access to gambling sites and provide an extra layer of protection for households with minors.
Getting Help: External Support Services
If you or someone you know is struggling with gambling, it’s important to seek professional help. The following organisations offer free, confidential support, guidance, and resources to help you take control:
- Gambling Therapy: www.gamblingtherapy.org
- GamCare (UK): www.gamcare.org.uk
- BeGambleAware: www.begambleaware.org
- Gamblers Anonymous: www.gamblersanonymous.org
These services provide expert advice, support groups, and self-assessment tools to help you or your loved ones address gambling-related issues.
Responsible Marketing & Communication
At Betterwin Casino, we take great care in how we communicate with our players. You will never receive misleading or aggressive marketing materials from us. We send promotional messages only to verified players who have opted in, ensuring you only receive content that is relevant to you.
You also have full control over your communication preferences. You can easily manage or opt out of marketing communications at any time through your account settings.For more information on how we handle your personal data in accordance with responsible gambling practices, please refer to our Privacy Policy.
