At Betterwin, your privacy is a top priority. We are committed to protecting your personal information and ensuring a secure experience while using our website and services. This Privacy Policy explains how we collect, use, store, and protect your data.
By accessing or registering with Betterwin Casino, you consent to the practices outlined in this policy.
1. Information We Collect
We collect specific types of data to ensure smooth and secure operations, improve your experience, and meet legal requirements. The following are the types of information we gather:
- Personal Information: This includes details like your name, date of birth, email address, phone number, billing address, and any identity verification documents (e.g., passport or utility bill).
- Account Information: Data related to your account, such as your username, password, gameplay activity, deposit and withdrawal history, and bonus usage.
- Technical Data: Information about your device and browsing activity, such as your IP address, browser type, device details, location data, and cookies.
- Communication Data: Any records of correspondence with our support team, including messages, chats, or emails.
We only collect the information necessary to provide you with a safe, legal, and personalised online gaming experience.
2. How We Use Your Information
At Betterwin Casino, we use your personal information for several essential purposes:
- Account Management: To create and manage your player account and ensure your gameplay is secure.
- Payment Processing: To facilitate deposits, withdrawals, and other financial transactions.
- Identity Verification: To comply with KYC (Know Your Customer) procedures and verify your identity.
- Customer Support: To provide assistance and resolve any issues you may encounter.
- Bonuses & Promotions: To offer you relevant bonuses, promotions, and personalised content based on your preferences.
- Legal Compliance: To fulfil our legal and regulatory obligations, ensuring a fair and responsible gaming environment.
- Fraud Prevention: To detect and prevent fraud, money laundering, and underage gambling.
We do not sell your personal information to third parties. However, we may share your data with trusted partners, such as payment processors or regulatory bodies, but only when necessary and with proper safeguards in place.
To learn more about our company values, please visit our About Us page.
3. Cookies & Tracking Technologies
At Betterwin Casino, we use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse website performance. By continuing to use our website, you consent to the use of these cookies.
You have the option to manage or disable cookies through your browser settings. Please note that disabling cookies may impact certain features and functionality of the website.
4. Data Protection & Security
We are committed to safeguarding your personal data. To ensure its protection, we use industry-standard encryption (SSL), firewalls, and secure servers. Access to your information is restricted to authorised personnel only.
We regularly review and update our security protocols to maintain the highest standards of data protection. If you suspect any unauthorised access to your account, please contact our support team immediately through our Contact Us page.
5. Your Rights as a Player
As a valued player at Betterwin Casino, you have the following rights regarding your personal data:
- Access: You can request to view the personal data we hold about you.
- Correction: If any information is inaccurate or incomplete, you can request to have it corrected.
- Deletion: You can request the deletion of your data, subject to certain legal obligations.
- Objection: You may object to the processing of your data in specific situations, such as for marketing purposes.
- Withdraw Consent: You can withdraw your consent for receiving marketing communications at any time.
To exercise any of these rights, please reach out to our Data Protection Officer through our Contact Us page.
6. Data Retention
We retain your personal data for as long as your account is active or as required by applicable laws, including for compliance with anti-money laundering and responsible gambling regulations. Once the retention period has ended, we will securely delete or anonymise your data to ensure your privacy is maintained.
7. Responsible Gambling & Data Use
At Betterwin Casino, we take Responsible Gambling seriously. To help identify potential signs of problem gambling, we may use your data to detect unusual activity, such as abnormal deposit patterns or extended gameplay sessions. This enables us to offer timely support and provide intervention tools when necessary.
For more information on the resources available to help you stay in control of your gaming experience, please visit our Responsible Gambling page.
8. Third-Party Links
Our website may include links to external websites, such as those of game providers or responsible gambling support organisations. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or our business operations. When updates are made, we will notify you via email or by posting a notice on our homepage, ensuring you are aware of any significant changes.
10. Questions or Concerns?
If you have any questions regarding this Privacy Policy or how we handle your personal information, please feel free to reach out to us via our Contact Us page.
Thank you for choosing Betterwin Casino. Your privacy is our top priority.
